Privacy Policy – How 357qk Handles Your Data

357qk operates the gaming platform accessible at 357qk.pro and through the associated Android app. In running this platform, we process personal data belonging to registered users and, in some cases, visitors to the website who have not yet registered.

This Privacy Policy describes what personal information 357qk collects, the reasons we collect it, what we do with it, how long we keep it, and the rights you have in relation to that data. We have written this document in plain language because we think players deserve to understand what is happening with their information rather than having to decode legal text.

This policy should be read alongside our Terms and Conditions, which govern your use of the platform more broadly. Both documents together form the complete picture of how 357qk operates and what you can expect from us as a player.

The information we collect falls into three main categories depending on how you interact with the platform:

Information you provide directly:

• Registration details: name, date of birth, email address, and contact number provided when you create your account.
• KYC documents: government-issued photo ID, proof of address, and payment method verification documents submitted as part of the identity verification process.
• Communication records: messages sent to the support team through live chat or email, including the content of those messages.
• Payment information: transaction details when you deposit or withdraw. 357qk does not store full card numbers — payment processing is handled by third-party processors who hold this data under their own security protocols.

Information generated by your activity on the platform:

• Game play history: records of games played, bets placed, wins and losses, and bonus activity.
• Session data: login times, session duration, pages visited within the platform, and in-app navigation patterns.
• Device and connection information: device type, operating system version, IP address, and network provider.

Information collected automatically:

• Cookies and similar tracking technologies used to maintain your session, remember preferences, and analyse how the platform is used. Full details are in Section 5.

357qk uses your personal data only for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity, processing login requests, and managing account security.
• Payment processing: Processing deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfers, and other supported methods. Verifying that withdrawals go to the correct account holder.
• Platform operation: Delivering game sessions, calculating outcomes, crediting wins, applying bonus rules, and maintaining your transaction history.
• Fraud prevention and security: Detecting unusual activity, preventing account takeover, identifying duplicate accounts, and investigating suspected abuse of the platform or its bonus system.
• Customer support: Responding to queries, resolving disputes, processing responsible gaming requests such as self-exclusion or deposit limit changes, and handling account closure requests.
• Platform improvement: Analysing aggregated usage patterns to improve game loading times, navigation, and the overall player experience. This analysis uses anonymised or aggregated data where possible.
• Legal compliance: Retaining records as required to meet applicable legal and regulatory obligations, including anti-money laundering obligations.

357qk shares personal data only where it is necessary to operate the platform or meet legal requirements. The categories of recipients are:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners, and card processors receive the data necessary to complete transactions. These providers operate under their own privacy and security standards.
• Identity verification services: KYC documents may be processed by specialist identity verification providers to confirm authenticity. These providers are contractually bound to handle data securely and use it only for verification purposes.
• Game software providers: Game developers may receive session identifiers and stake data to facilitate gameplay and calculate outcomes. They do not receive your name, contact details, or financial information.
• Legal authorities: Where required by applicable law or a valid legal order, 357qk may disclose data to relevant authorities. We do not comply with requests that exceed legal requirements.

We do not share your personal data with advertisers, social media platforms, data aggregators, or any other third parties for commercial purposes unrelated to operating the 357qk platform.

357qk uses cookies and similar technologies on the website and within the app. Cookies are small data files stored on your device that help the platform function correctly and improve your experience.

Essential cookies: These are required for the platform to work. They maintain your login session so you do not need to log in on every page, remember your language preference, and ensure security features function correctly. These cannot be disabled without breaking core platform functionality.

Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where players spend time, and where sessions end. This data is used in aggregate to improve the platform. Analytics data is not used to identify individual users.

Preference cookies: These remember settings you have applied, such as display preferences or recently played games, so your experience remains consistent across sessions.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform. The Android app uses equivalent local storage mechanisms to support the same functions.

357qk retains personal data for different periods depending on the category of data and the purpose for which it was collected:

• Active account data: Retained for the full duration your account is open and active on the platform.
• Transaction records: Financial transaction records including deposit and withdrawal history are retained for a minimum of five years after the transaction date to meet legal and anti-money laundering obligations.
• KYC documents: Identity verification documents are retained for a minimum of five years following account closure or the last transaction date, whichever is later.
• Support communications: Records of support interactions are retained for a period of two years after the last interaction to facilitate dispute resolution.
• Game session logs: Game round logs and session records are retained for a minimum period to support dispute resolution, after which they are deleted or anonymised.

After the applicable retention period expires, data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

You have a number of rights in relation to the personal data 357qk holds about you. To exercise any of these rights, contact the support team through live chat or email at [email protected]. We will respond within a reasonable timeframe and will not charge a fee for handling standard requests.

357qk is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If a user registers and is subsequently found to be under 18 through our verification process, the account is closed immediately and any personal data associated with that account is deleted in accordance with our data retention schedule.

If you believe a minor has created an account on 357qk, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.

357qk implements technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Key measures include:

• Encryption of personal and financial data at rest using industry-standard encryption.
• Encrypted transmission of all data between your device and 357qk servers using TLS.
• Role-based access controls that limit which staff members can access specific categories of data.
• Regular security assessments of the platform and its infrastructure.
• Two-factor authentication available for your account to reduce the risk of unauthorised access.

No system is completely immune to security incidents. In the event of a breach that affects your personal data, 357qk will notify you as promptly as possible and provide clear information about what happened, what data was affected, and what steps we are taking.

357qk may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will reflect the revision date. For significant changes — those that materially affect your rights or how your data is used — we will provide advance notice through the platform or by email to your registered address.

Continued use of 357qk after a policy update constitutes your acceptance of the updated terms. If you disagree with any changes, you may close your account and request deletion of your data as described in Section 7.

If you have a question about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information is being handled, please contact 357qk through any of the following channels:

• Live chat: Available 24/7 within your logged-in account on the platform.
• Email: [email protected] — please include "Privacy Request" in the subject line so your message reaches the right team quickly.

We aim to acknowledge all privacy-related requests within 48 hours and to provide a full response or resolution within 30 days. If your request is complex or involves a large volume of data, we will let you know and keep you updated on progress.